Refund policy
Refund Policy
At Ainna Store, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Refund Eligibility
We offer refunds or exchanges under the following conditions:
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Item(s) received are damaged, defective, or wrong item sent.
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Refund request is made within 7 days of receiving the product.
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Item must be unused, in its original packaging, and in the same condition you received it.
Non-Refundable Items
Refunds will not be issued for:
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Change of mind after purchase.
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Items returned without proof of purchase or past the return window.
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Perishable goods or hygiene-related products (e.g., food, supplements, personal care).
How to Request a Refund
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Contact us via email or WhatsApp with your order number, a brief explanation, and photos if applicable.
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Our team will review your request and provide a return address if eligible.
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Once the item is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to the original payment method within 7–14 working days.
Late or Missing Refunds
If you haven’t received a refund after 14 working days:
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Double-check your bank account.
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Contact your bank or payment provider.
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Still no refund? Contact our support team for assistance.
Return Shipping
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Customers are responsible for the return shipping cost unless the error was on our part (e.g., wrong or defective item sent).